Return, Exchange & Refund Policy

 

This Return, Exchange & Refund Policy applies to all orders placed with Homigetlab (hereinafter referred to as “we” or “us”) through our online store.

1. Return and Exchange Period

You may request a return or exchange within 30 days from the date you receive your order.

Requests submitted after this period may not be accepted.

2. Return and Exchange Conditions

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused and in its original condition

• The item must be returned with all original packaging and accessories

• The product must not show signs of damage, wear, or improper handling

• Proof of purchase is required

Items that do not meet these conditions may not qualify for return or exchange.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team with your order details and reason for return

• Once your request is approved, return instructions will be provided

• Pack the item securely and send it back according to the provided instructions

Please note: Returned items must be kept in good condition. If the item shows signs of damage or use, the return request may be refused. To make the return process easier, a return label is included in the package.

4. Exchange Process

If you wish to exchange an item:

• Contact our customer service team within the eligible period

• Provide your order number and the item you wish to exchange

• After approval, return the original item following the return instructions

• Once the returned item is received and inspected, the replacement item will be arranged

Exchanges are subject to product availability.

5. Refund Process

After we receive and inspect the returned item:

• Approved refunds will be processed within 1–3 business days

• Refunds will be issued to the original payment card used at checkout

• Supported cards include Visa, MasterCard, Discover, Diners Club, and JCB

• The time for the refund to appear in your account depends on the processing speed of your card issuer

6. Non-Returnable Items

Certain items may not be eligible for return or exchange due to their nature or condition. Any such exceptions will be clearly indicated at the time of purchase.

7. Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Address: APT BLK 1 MARSILING DRIVE #06-87, SINGAPORE 730001
Customer Service Phone: +65 (810) 89582
Customer Service Email: dispatch@homigetlab.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (Central European Time, CET)