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Terms of Service

 

These Terms of Service govern your access to and use of the online store operated by Homigetlab (hereinafter referred to as “we” or “us”). By accessing or using our website, you agree to be bound by these terms.

1. Introduction and Scope

These Terms of Service apply to all visitors, users, and customers who access or purchase from our online store. They govern browsing, ordering, payment, delivery, returns, and related services provided through our website.

2. User Accounts and Website Responsibilities

  • You may be required to provide accurate and complete information when placing an order

  • You are responsible for maintaining the accuracy of your information

  • We are responsible for maintaining the normal operation and security of the website

  • We are not responsible for interruptions caused by factors beyond reasonable control

3. Products, Availability, and Pricing

  • Product information is presented as accurately as possible

  • Availability may change without prior notice

  • Prices displayed at checkout are final at the time of purchase

  • We reserve the right to update product information or pricing before an order is confirmed

4. Orders and Payments

  • Orders are confirmed only after successful payment authorization

  • Payment must be completed at the time of order placement

  • Accepted payment methods are displayed during checkout

  • We reserve the right to refuse or cancel orders in exceptional circumstances

5. Shipping Policy

Our shipping process follows a clear and time-defined workflow:

  • Orders are processed within 1–3 business days

  • Orders placed before the daily cut-off time begin processing the same business day

  • Orders are dispatched after processing is completed

  • Estimated delivery time is 5–10 business days after dispatch

For full details, please refer to our Shipping Policy

6. Order Cancellation Policy

Our order cancellation process includes:

  • Cancellation requests must be submitted before shipment

  • Eligible cancellations are confirmed within 1–3 business days

  • Orders already shipped cannot be canceled and must follow the return process

For full details, please refer to our Order Cancellation Policy

7. Return, Exchange, and Refund Policy

Our return and refund process follows these key steps:

  • Return or exchange requests must be submitted within 30 days of delivery

  • Returned items are inspected upon receipt

  • Approved refunds are processed within 1–3 business days

  • Refunds are issued to the original payment method

For full details, please refer to our Return, Exchange & Refund Policy

8. Disputes and Applicable Law

We comply with United Kingdom laws, including GDPR. We reserve the right to update this policy and will notify you of any relevant changes.

Any disputes arising from the use of our website or services should first be addressed through our customer support channels.

9. Privacy and Data Protection

Your personal information is collected and used only for order processing, service delivery, and customer support purposes. Data handling practices are explained in detail in our Privacy Policy.

10. Intellectual Property

All website content, including text, images, layout, and product descriptions, is protected intellectual property.

  • Unauthorized use or reproduction is not permitted

  • Content may not be used for commercial purposes without permission

11. Limitation of Liability

  • We are not responsible for indirect or consequential losses

  • We are not liable for delays caused by external factors beyond reasonable control

  • Use of this website is at your own discretion

Nothing in these terms limits responsibilities that cannot be excluded under applicable law.

12. Modifications to the Terms of Service

We may update these Terms of Service from time to time to reflect operational or service changes. Updated terms will be published on our website and take effect upon publication.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Address: APT BLK 1 MARSILING DRIVE #06-87, SINGAPORE 730001
Customer Service Phone: +65 (810) 89582
Customer Service Email: dispatch@homigetlab.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (Central European Time, CET)